Refund & Cancellation Policy

1. Overview & Policy Scope

This Refund and Cancellation Policy governs the purchase of digital subscriptions, add-on credits, and agency licenses offered by AEOFlow, maintained by Neeraj Mukta ("AEOFlow", "we", "us", or "our").

All transactions, subscriptions, and refunds on AEOFlow are administered through our authorized Merchant of Record partner, Dodo Payments. Because our software provides immediate digital value via automated Answer Engine Optimization, schema synthesis, and Webflow CMS integration, this policy clearly defines the rights and conditions applicable to cancellations and refunds.

2. Subscription Cancellation Policy

2.1 Cancel Anytime: You may cancel your AEOFlow recurring subscription (monthly or annual) at any time without incurring cancellation fees or penalty charges.

2.2 Self-Service Cancellation Procedure: You can cancel your subscription instantly without needing to speak with a sales representative:

1. Sign in to your AEOFlow dashboard at tryaeoflow.com;
2. Navigate to Workspace Settings → Billing & Subscription;
3. Click Manage Subscription or Cancel Plan;
4. Confirm cancellation. You will immediately receive an automated email confirmation from our billing provider confirming that no future charges will occur.

2.3 Support-Assisted Cancellation: If you are unable to access your dashboard, you can email our billing desk at hello@tryaeoflow.com from the email address associated with your account with the subject line "Cancellation Request". Our support team will process your cancellation within twenty-four (24) business hours.

2.4 Access After Cancellation: When you cancel a subscription, your paid access remains fully active until the end of your current prepaid billing period. At the conclusion of the billing cycle, your account will transition to the free or inactive tier, and your payment method will not be billed again.

3. 14-Day Money-Back Guarantee

We want you to evaluate AEOFlow with complete confidence. For all first-time subscribers (whether choosing a monthly or annual subscription), we provide an unconditional 14-Day Money-Back Guarantee:

• If you determine within fourteen (14) calendar days of your initial purchase date that AEOFlow does not meet your business or agency needs, you are eligible for a 100% full refund;
• Upon approval of your refund request, your subscription will be terminated immediately, and a full refund will be credited back to your original payment method;
• This guarantee applies exclusively to first-time subscription activations and does not apply to subsequent renewal charges.

4. Annual Subscription Refunds

For customers purchasing an annual plan:

• Within 14 Days: Full 100% refund under our standard money-back guarantee;
• Between 15 and 30 Days: If unforeseen business circumstances arise, you may request a pro-rated refund. The refund amount will be calculated by deducting the standard monthly list price for the month(s) used, plus any applicable payment gateway processing fees;
• After 30 Days: Annual subscriptions are non-refundable after 30 days from the transaction date, but cancellation will ensure the plan does not renew at the end of the 12-month term.

5. Service Outages & Technical Failures

If you experience a critical, prolonged service interruption caused entirely by AEOFlow's core infrastructure (excluding third-party platform maintenance such as Webflow or upstream AI model downtime) that prevents you from generating or syncing schemas for more than forty-eight (48) continuous hours, you are entitled to:

• A pro-rated service credit applied to your next billing cycle; or
• A pro-rated refund for the affected billing month upon written request to our support desk.

6. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Subsequent Renewal Charges: Requests submitted for recurring monthly renewals where the customer failed to cancel prior to the automated renewal date (we provide clear billing notifications and self-service cancellation);
• Excessive Usage: Accounts that have utilized more than 80% of their monthly entity extraction quota or conducted bulk export operations prior to requesting a refund;
• Terms of Service Violations: Accounts terminated or suspended due to violations of our Acceptable Use Policy (e.g., automated abuse, unauthorized scraping, or malicious activities);
• Third-Party Algorithm Changes: Dissatisfaction based solely on search engine ranking fluctuations, algorithm updates by Google or Perplexity, or AI platform citation policies beyond our technical control.

7. How to Request a Refund

To request a refund under this policy, please follow these simple steps:

8. Processing Times & Payment Gateway Settlement

8.1 Review Turnaround: Our billing support team reviews and acknowledges all refund requests within one to two (1–2) business days.

8.2 Payment Gateway Crediting: Once approved, the refund instruction is immediately submitted to our Merchant of Record, Dodo Payments.

• Credit Card / Debit Card: Refunds typically appear on your bank statement within 5 to 10 business days, depending on your card issuer and bank clearing times;
• International Transactions: International banking networks may occasionally require up to 14 business days;
• All refunds are issued in the original purchase currency and credited directly back to the payment method used during checkout.

9. Chargebacks & Friendly Fraud Prevention

We take pride in delivering responsive, ethical customer service. If you encounter any unexpected charge or billing discrepancy, we strongly urge you to contact us before initiating a chargeback or dispute with your bank or credit card company.

Bank chargebacks often take 60–90 days to resolve, during which funds are frozen. In contrast, our support desk can investigate and issue legitimate refunds directly through Dodo Payments within forty-eight (48) hours. In the event of an unjustified chargeback initiated without prior communication, we reserve the right to suspend the associated account and dispute the claim with evidence of service provision.

10. Billing Support & Contact Information

If you have any questions, concerns, or feedback regarding our billing or refund practices, please reach out to: